Digital Initiatives Make Emergency Communications More Complicated
Frost & Sullivan
Names NICE 911 Recording & QM Company of the Year
Digitization has paved the way for widespread adoption of mobile phones, and later, smart phones. Citizens are reporting incidents anytime, anywhere – sending photos, videos and texts from their smart phones. The increased variety, volume and value of information coming into emergency communications centers (also known as Public Safety Access Points (PSAPs) and 911/112/999/000 centers) has made emergency communications more complicated. Next Generation 911 and FirstNet will accelerate this trend by accepting information directly from smart devices as well as people. And new advances in technology – things we haven’t even thought of yet – will continue to enhance and complicate emergency communications well into the future. All these interactions need to be captured, managed, synchronized and put into context to understand and evaluate the decisions and actions of emergency communications centers and first responders.
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